E-mail Guidelines
Course Overview
E-mail quickly became an indispensable means of communication in our workplaces and its widespread use has lead to unprecedented efficiency gains. However, when using e-mail to communicate with customers, suppliers and work colleagues, one needs to be aware of some specifics of this medium. Unlike a telephone call, an e-mail message leaves a permanent record, and although messages may be deleted, a backup copy of those messages can be retrieved and potentially used against the organisation or you.
These guidelines are designed to assist organisations and employees in ensuring that e-mail communications with customers and suppliers do not expose them to unnecessary risks and potentially significant liabilities.
Key Content- Confidentiality.
- Disputes.
- Accuracy.
- Trade Practices.
- Privacy and Employees: customers, fellow and prospective employees.
- General e-mail guidelines.
Learning Outcomes
At the completion of this course, learners should be able to:- Discuss the specifics of e-mails and issues attached to its usage.
- Explain how to ensure confidentiality of the organisation, its customers and suppliers.
- Explain the e-mail guidelines in relation to disputes with customers and/or suppliers.
- Describe the importance of accuracy when creating e-mails.
- Explain the relationship between trade practices and e-mail.
- Ensure that privacy laws are not breached when using e-mails.
- Apply general and firm-specific guidelines on e-mail creation and usage.